The year of sustainable growth - Greenstep's Sustainability Report 2022

Read the Sustainability Report 2022 here!

Highlights from the report:

Economic sustainability and governance

• We provide our personnel with a steady job and develop our operations and practices in everyone's best interests.

• The result from our customer satisfaction survey was 3.4, which is a solid grade. 89% of our customers were satisfied or very satisfied with our service.
• We began to build a data security management system in compliance with the ISO 27001 standard with the objective of having the system certified in 2023.

Equal and healthy working community

• Our non-profit company, Carestep, developed favourably, and it currently employs a personnel of 12.
• At the end of the year, the Greenstep team had 602 employees - the number of personnel increased by some 28% from the previous year.
• The increased personnel was also satisfied with their job: our most recently measured employee satisfaction (eNPS) was 69, which is an excellent result relative to the general level. In addition, the average weekly employee vibe score during the year was 3.95/5.

• Every Greenstep employee received a Together bonus, amounting to an even share of 10% of the company's operating profit, which totalled a million euro in 2022.

High-quality competence development

• Greenstep Academy held 375 training events for own personnel.

• In 2022, we participated in various collaboration projects, such as: the DIGITA project, Jyväskylä University School of Business and Economics, University of Oulu, Oulu Chamber of Commerce, University of Turku, University of Vaasa.

Environmentally sustainable choices

• We seek to minimise our footprint and increase our handprint.

• The carbon footprint calculation for 2022 considered the emissions from the whole of Greenstep's activities for the first time, including all of its countries of operation.

• We are going towards carbon neutral operations: emissions remaining after reduction measures are compensated reliably and transparently with Compensate Credits.
• We reviewed the compliance of our service business with the EU taxonomy and mapped the climate risks.

During 2023, we will continue our systematic sustainability work and our primary objective is to minimize our carbon footprint and increase our carbon footprint in cooperation with our customers. Read more about Greenstep's own sustainability work or our sustainability services.